Frequently Asked Questions - WorldSIM

Our Voice, SMS, and Data charges are as published in the tariff and coverage page of our website: https://www.worldsim.com/uk-sim-tariffs for the UK SIM and https://www.worldsim.com/international-roaming-tariffs for the International SIM . Please click on the relevant tab in this link to view specific information related to our charges.

Our charges are calculated on the basis that you have selected the correct roaming partner network for the country that you are roaming in. If you find that you are, or have been on an incorrect roaming partner network setting, then this is likely to be the root cause of why you have been overcharged.

To select a Roaming Partner Network for the country that you are roaming in, select:
I. 'Network Settings' on your handset and change the Network selection to 'Manual.'
II. Visit https://www.worldsim.com/roaming-partners. This page will provide you with a comprehensive list of countries and available WorldSIM Roaming Partner Networks in the country that you intend to roam in.

If you still feel there is an issue please use the Contact Us - Submit Enquiry Form. We will investigate the issue, and we will reimburse your sim with the difference if a genuine error on the part of WorldSIM is found.

If you would like to disable Data, please go into your handset data settings and follow the steps shown below:
1. Disable data roaming or cellular data to prevent unwanted data sessions.
2. Disable such software that updates automatically over the Internet, without the user being aware.

On the Home Screen

Click Options
Click Device
Click Advanced System Settings
Click TCP IP
Select APN Settings Enabled and APN Authentication Enabled
Type in the APN: ‘mobiledata’
Leave the Username and Password blank
Press the Menu key and select Save

Please install and use any external web browser using your 'BlackBerry App World' icon.

The BBM service is normally supported by your standard network operator and therefore it will not work when using our service. If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

Select 'Applications'
Select 'Settings'
Select ‘Wireless and Network’
Select ‘Mobile Networks’
Ensure that 'Use packet data' is ticked for UK profile, and for roaming 'Data Roaming' is ticked
Select 'Access Point Name'
Select 'WorldSIM' - if this isn't available then click on menu and select 'Add/Create/+ New APN)
Set Name as 'WorldSIM' and APN as 'mobiledata'
Leave all other fields blank
Save the settings and restart the phone

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

To set up a data connection, you will need to setup a new 'Access Point Name (APN)' on your mobile handset.
APN = 'mobiledata'
Leave the Username and Password fields blank.
Leave other settings as default.
Ensure that data roaming is active on your phone.

Your phone may try to connect to your original network provider,
Therefore, you may need to disable all other data connections including Wi-Fi.

WorldSIM is compatible with the majority of mobile phones purchased in the last four years. However your phone must be 'network unlocked' to use WorldSIM.

Japan and South Korea: WorldSIM works in Japan. To use WorldSIM in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100. This is still a GSM phone. However it is using 3rd generation technology which is deployed in Japan. There are two different 3G standards presently in use. To ensure that you have the correct handset for roaming in Japan, it is advisable that you check with either your current network operator, or preferably refer to their handset’s handbook to determine whether or not it is WCDMA 2100 compatible.

Canada: WorldSIM works in Canada. To use WorldSIM in Canada and to register to the recommended Bell or Telus network provider, please be requested to use a 3G handset which supports 1900MHz band.

To change the Caller ID of your WorldSIM number from your US mobile number to your UK mobile number, if you have not done so already, please dial the short codes shown below to activate the numbers on your sim.

133 Return my UK number

If you would like to withhold your Caller ID, this can be arranged too.

Please contact us using the Contact Us - Submit Enquiry Form, and mention your requirements.

Once we have completed your request, the next time you make an outbound call, depending on your requirements, your number will either appear as withheld, or your Caller ID will appear as UK number.

To retrieve your PIN/PUK code, please contact us using the Contact Us - Submit Enquiry Form and we will send the code to your registered email address.
Note that the PIN/PUK code cannot be changed to a more memorable number.

To find out more about our tariff and coverage, please visit, and click on the relevant tab.

If you would like to disable Data, please go into your handset data settings and follow the steps shown below:
1. Disable data roaming or cellular data to prevent unwanted data sessions.
2. Disable such software that updates automatically over the Internet, without the user being aware.

Select 'Applications'
Select 'Settings'
Select ‘Wireless and Network’
Select ‘Mobile Networks’
Ensure that 'Use packet data' is ticked for UK profile, and for roaming 'Data Roaming' is ticked
Select 'Access Point Name'
Select 'WorldSIM' - if this isn't available then click on menu and select 'Add/Create/+ New APN)
Set Name as 'WorldSIM' and APN as 'mobiledata'
Leave all other fields blank
Save the settings and restart the phone

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

To set up a data connection, you will need to setup a new 'Access Point Name (APN)' on your mobile handset.
APN = 'mobiledata'
Leave the Username and Password fields blank.
Leave other settings as default.
Ensure that data roaming is active on your phone.

Your phone may try to connect to your original network provider,
Therefore, you may need to disable all other data connections including Wi-Fi.

WorldSIM is compatible with the majority of mobile phones purchased in the last four years. However your phone must be 'network unlocked' to use WorldSIM.

Japan and South Korea: WorldSIM works in Japan. To use WorldSIM in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100. This is still a GSM phone. However it is using 3rd generation technology which is deployed in Japan. There are two different 3G standards presently in use. To ensure that you have the correct handset for roaming in Japan, it is advisable that you check with either your current network operator, or preferably refer to their handset’s handbook to determine whether or not it is WCDMA 2100 compatible.

Canada: WorldSIM works in Canada. To use WorldSIM in Canada and to register to the recommended Bell or Telus network provider, please be requested to use a 3G handset which supports 1900MHz band.

To retrieve your PIN/PUK code, please contact us using the Contact Us - Submit Enquiry Form and we will send the code to your registered email address.
Note that the PIN/PUK code cannot be changed to a more memorable number.

You have an old SIM card, please note that EU profile no longer works, and for EU countries, customers now have to select the Special profile.
Once you have arrived at your destiation, please switch on your handset, and then search on the SIM Toolkit for the SIM location, connect to the correct profile, once done, then try registering to the correct network provider, once done, the network provider should show up on your mobile screen.

Please dial 133 to confirm that your SIM card is connected successfully.  
You can upgrade your SIM buy adding a new one to the basket here https://www.worldsim.com/international-sim-card/ once you receive it call customer services to transfer all your credit to your new SIM.

If you would like to disable Data, please go into your handset data settings and follow the steps shown below:
1. Disable data roaming or cellular data to prevent unwanted data sessions.
2. Disable such software that updates automatically over the Internet, without the user being aware.

On the Home Screen

Click Options
Click Device
Click Advanced System Settings
Click TCP IP
Select APN Settings Enabled and APN Authentication Enabled
Type in the APN: ‘mobiledata’
Leave the Username and Password blank
Press the Menu key and select Save

Please install and use any external web browser using your 'BlackBerry App World' icon.

The BBM service is normally supported by your standard network operator and therefore it will not work when using our service. If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

Select 'Applications'
Select 'Settings'
Select ‘Wireless and Network’
Select ‘Mobile Networks’
Ensure that 'Use packet data' is ticked for UK profile, and for roaming 'Data Roaming' is ticked
Select 'Access Point Name'
Select 'WorldSIM' - if this isn't available then click on menu and select 'Add/Create/+ New APN)
Set Name as 'WorldSIM' and APN as 'mobiledata'
Leave all other fields blank
Save the settings and restart the phone

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

To set up a data connection, you will need to setup a new 'Access Point Name (APN)' on your mobile handset.
APN = 'mobiledata'
Leave the Username and Password fields blank.
Leave other settings as default.
Ensure that data roaming is active on your phone.

Your phone may try to connect to your original network provider,
Therefore, you may need to disable all other data connections including Wi-Fi.

WorldSIM is compatible with the majority of mobile phones purchased in the last four years. However your phone must be 'network unlocked' to use WorldSIM.

Japan and South Korea: WorldSIM works in Japan. To use WorldSIM in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100. This is still a GSM phone. However it is using 3rd generation technology which is deployed in Japan. There are two different 3G standards presently in use. To ensure that you have the correct handset for roaming in Japan, it is advisable that you check with either your current network operator, or preferably refer to their handset’s handbook to determine whether or not it is WCDMA 2100 compatible.

Canada: WorldSIM works in Canada. To use WorldSIM in Canada and to register to the recommended Bell or Telus network provider, please be requested to use a 3G handset which supports 1900MHz band.

To retrieve your PIN/PUK code, please contact us using the Contact Us - Submit Enquiry Form and we will send the code to your registered email address.
Note that the PIN/PUK code cannot be changed to a more memorable number.

If your data SIM card is not working, try do the following:

1. Restart your device
2. Rather than connecting to the network provider or searching for it, create an APN first with 'mobiledata' and save it as WorldSIM.
3. Once you are done with the APN then try searching for the recommended network provider for the country you are roaming in.
4. Connect to the recommend one.
5. Check if your internet is working. If not then please contact us on live chat (look in the bottom right hand corner of the screen)

Log into your account online at www.worldsim.com
When the 'My Account' Home Page appears, your available balance will be displayed next to your phone number.

Yes, email us at [email protected] or simply connect our 24x7 online chat support to convert credits into Data bundle.

Yes! If you do not manually select one of our preferred networks then your prepaid credit will be used instead of your data bundle. View all our preferred networks here. If you need to know how to manually select a network this video will help you.

You can purchase as many bundles as you like but you can only have one active bundle for each area (i.e. one global bundle or one Europe bundle for example), as soon as the bundle has expired you will be able to activate another bundle.

After you have purchased an international data bundle you can activate it whenever you are ready within the My Bundle section in My Account. Or, simply contact our 24x7 chat support to activate the bundle for you. Or, email us at [email protected].

Yes, you can.
Please remember, that you can activate multiple data bundles for different zones, for example, UK, USA. But not for the same zone before expiry.
For example, UK 100Mb 3days if activated, you cannot activate UK 200Mb 7days before the expiry of the previous one.

Yes, unless you can add data bundles to any of our SIM cards unless you have a very old SIM. Try adding the bundle from the top up page and see if you get an error message.  If you get no error message the bundle is compatible with your SIM card.

If you do get an error message you need to upgrade your SIM.  To upgrade your SIM simply go to the UK SIM page, Data SIM page or International SIM page, add a SIM to the basket.  The SIM is free but you will need to pay for credit and postage.  When your new SIM arrives, call us or talk to us on live chat and we can transfer any remaining credit from your old SIM.  With our new SIM cards you will benefit from 40% lower rates and more coverage.

Outgoing minutes include: In country local calls, calls within the EU and calls back to China, India, USA, Canada and Hong Kong. You can also call anywhere in the world at very low rates using Pay As You Go Credit. Incoming calls are free to receive on the + 44 (UK Number) and +1 (USA Number). Data and SMS can be consumed in any of the European countries included.

Outgoing minutes include: In country local calls within the USA. You can also call anywhere in the world at very low rates using Pay As You Go Credit. Incoming calls are free to receive on the + 44 (UK Number) and +1 (USA Number).

Outgoing minutes include: In country local calls, calls back to China, India, USA, Canada, Hong Kong, Australia and New Zealand. You can also call anywhere in the world at very low rates using Pay As You Go Credit. Incoming calls are free to receive on the + 44 (UK Number) and +1 (USA Number). Data and SMS can be consumed in either Australia or New Zealand

Outgoing minutes include: In country local calls and calls back to China, India, USA, Canada and Hong Kong. You can also call anywhere in the world at very low rates using Pay As You Go Credit. Incoming calls are free to receive on the + 44 (UK Number) and +1 (USA Number).

Outgoing minutes include: In country local calls, calls to the EU and international calls to China, India, USA, Canada and Hong Kong. You can also call anywhere in the world at very low rates using Pay As You Go Credit. Data and SMS to be consumed within the UK.

Virtual Numbers refer to geographic landline numbers. These are numbers that start with an area code that is related to a specific location. For example, a number that is from London will start with +44(0)207. Users can dial this number at the cost of a local call and (if they are in the same country).

It is possible to have over 40 additional local numbers associated with your WorldSIM. Some countries require additional documentation to be supplied in order to set up a local number. This is a fraud prevention measure, and is required by regulation.

The cost of each number varies. The information page gives you an indication of how much each number costs per month. The longer you purchase a number for the cheaper it works out to per month. When you select the number in 'My Account' it will show you the total value of the purchase.

Outgoing call rates are exactly the same as making a regular call on your WorldSIM. To receive an incoming call on your Virtual number there is an additional charge of $0.15/min to your regular incoming call charges.

Yes. Once you have purchased a number and it shows in your account you can log in and change the Default Caller ID to any number you prefer. Then whenever you make an outgoing call the number you have selected will show. You can change Caller ID at any time.

Simply purchase a Virtual number which matches your country of residence. Then divert your existing mobile number to your virtual number (this would be the cost of calling a local number) and we forward all calls to your WorldSIM, so your contacts can continue to call your regular number whilst you travel the world. Please note, it is recommended to check with your mobile operator for any additional divert charges.

Numbers are usually assigned to your account/SIM instantly and can sometimes take up to 24 hours. Please allow this time to pass before you get in touch with us. There are some countries that require address proof. Please check your email in 24 hours after placing an order for a virtual number.

Yes, once a number appears in your account it is ready to use. You can start making and receiving calls at any time.

It is not possible to choose specific Virtual Numbers. Once your order has gone through a number will be generated and will show in your account. But you can choose for most numbers the area code.

If the expiry date passes and you have not renewed your number it will be unassigned. You can still purchase another number from the same country and city but you will be assigned a new number. We cannot retrieve lost numbers back to your account.

In order to stay in touch, you can forward all incoming calls from your WorldSIM to any number. For example, when you return from your travels you may want to forward all calls to your local mobile. To do this, simply click on the forward option next to your UK number and enter the number you wish to forward all calls to. To cancel the forward, uncheck the box and confirm. Check here to see all call forwarding rates.

Your Virtual number is valid till the period you had purchased the number. You can check the expiry of your number by going to My Number Section under your account.

Yes, it is chargeable to receive calls on your Virtual numbers. To receive a call on your Virtual number there is an additional charge that will vary depending on where you are.  Take a look at the chart on our tariffs page, click on 'incoming calls' and look at the rates for 'US & virtual numbers'.

No. Please note that virtual numbers are landline numbers and cannot receive text messages sent to them. You can only receive text messages to the UK number which is the default number of your SIM card.

For a few virtual numbers, there are a few countries, for which we require Address Proof in order to activate your Virtual number. All you just require is to respond the ticket after sending a Valid Address proof to [email protected] with the subject as the ticket number and the Customer Service would respond to you within 24 hours after activating your Virtual number.

If you would like to disable Data, please go into your handset data settings and follow the steps shown below:
1. Disable data roaming or cellular data to prevent unwanted data sessions.
2. Disable such software that updates automatically over the Internet, without the user being aware.

On the Home Screen

Click Options
Click Device
Click Advanced System Settings
Click TCP IP
Select APN Settings Enabled and APN Authentication Enabled
Type in the APN: ‘mobiledata’
Leave the Username and Password blank
Press the Menu key and select Save

Please install and use any external web browser using your 'BlackBerry App World' icon.

The BBM service is normally supported by your standard network operator and therefore it will not work when using our service. If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

Select 'Applications'
Select 'Settings'
Select ‘Wireless and Network’
Select ‘Mobile Networks’
Ensure that 'Use packet data' is ticked for UK profile, and for roaming 'Data Roaming' is ticked
Select 'Access Point Name'
Select 'WorldSIM' - if this isn't available then click on menu and select 'Add/Create/+ New APN)
Set Name as 'WorldSIM' and APN as 'mobiledata'
Leave all other fields blank
Save the settings and restart the phone

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need.

To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

In the Homepage

Select 'Settings'
Depending on your operating system, select one of the following (as available)
'Mobile Data/Mobile Networks/Cellular/Mobile.
Enable 'Mobile Data
Under Mobile Data Options Enable Data Roaming
Scroll further down and select 'Mobile Data Network' set APN as 'mobiledata'
Leave the username and password fields blank

There is no need to change any of the other settings on this page 
Touch the 'Mobile' button as shown in the top left of your screen. Your settings will be saved. You can now select 'Use Mobile Data for' and complete your selection Exit screen.

If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.

To set up a data connection, you will need to setup a new 'Access Point Name (APN)' on your mobile handset.
APN = 'mobiledata'
Leave the Username and Password fields blank.
Leave other settings as default.
Ensure that data roaming is active on your phone.

Your phone may try to connect to your original network provider,
Therefore, you may need to disable all other data connections including Wi-Fi.

WorldSIM is compatible with the majority of mobile phones purchased in the last four years. However your phone must be 'network unlocked' to use WorldSIM.

Japan and South Korea: WorldSIM works in Japan. To use WorldSIM in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100. This is still a GSM phone. However it is using 3rd generation technology which is deployed in Japan. There are two different 3G standards presently in use. To ensure that you have the correct handset for roaming in Japan, it is advisable that you check with either your current network operator, or preferably refer to their handset’s handbook to determine whether or not it is WCDMA 2100 compatible.

Canada: WorldSIM works in Canada. To use WorldSIM in Canada and to register to the recommended Bell or Telus network provider, please be requested to use a 3G handset which supports 1900MHz band.

Please reinsert the battery and try again. If it still does not operate, then try recharging the product.

If the product still does not switch on, then please contact Customer Service for a replacement if you are still within your 1 year warranty of your product.

The Orbizz Phone will not work in Canada.

Yes. You can then see when you WiFi pass expires. You can also resend the activation email from your account if you need to.

There is a link on the product page where you can check.  You should always check before purchasing so you aren’t disappointed if we don’t cover the destination you are travelling to. You can also check here.

You can check here to see where we have hotspots.

Please reinsert the battery and try again. If it still does not operate, then try recharging the product.

If the product still does not switch on, then please contact Customer Service for a replacement if you are still within your 1 year warranty of your product.

If you insert a SIM card, the watch can be used as a standalone smartphone on your wrist, it will allow you to make calls, receive and send SMS and browse the Internet. Bluetooth will allow you to sync contacts, play music and also allow access to features that you would normally access on your smartphone on your smartwatch. The features that you can access on Android and iOS devices differ.

Absolutely, it is safe.

The WorldSIM Tri-Fi is really useful and very simple to use. Watch this video so see how to get started.

If you forget the login password and cannot enter Tri-Fi configuration page, simply follow this step:
Press 'RESET' button for 3 seconds, device will be restored to factory settings.

The IP address conflict after Tri-Fi connection: Please ensure the same IP devices are not in the LAN.

After changing the security type (such as from WPA-PSK to WPA2-PSK), computer with WINDOWS 7/10 operating system cannot connect to Tri-Fi: Please select the correct type of security in the Wireless Network properties.

If in 3G state, Tri-Fi is connected but cannot access the internet:

• After switching to 3G state, check whether Data Indicator Light is flashing or not
• Make sure that you are disconnected with your Home Wi-Fi or LAN connection
• Please ensure you have connected your device to the Tri-Fi
• If Yes, please access the Tri-Fi setting page by opening your browser and typing 192.168.43.1
• Username and Password is admin by default
• Click on Settings > Basic > WAN
• Change Config mode to Manual
• Dial Number = *99#
• APN = mobiledata
• In case, if the customer is using any other mobile operator’s sim card, theyshould check with their relevant service provider for correct APN name
• Leave all other fields blank&click on Apply

The WorldSIM Tri-Fi will restart.

If the Tri-Fi does not work, try the following methods:

• Please make sure you have switched the Tri-Fi to the correct mode/state
• Ensure the APN settings are correctly configured
• Refer to the Set Up APN in 3G Mode question on how to do this
• Make sure you have enough balance in your SIM
• Restart the Tri-Fi
• Restore to Factory Settings
• If Battery power is low, please fully charge then turn on.
• Watch the demo of the Tri-Fi on YouTube
• Contact our Support Team

Yes, you can use both features simultaneously, however the powerbank output will be lesser meaning it will take longer to charge your device.

Please make sure you are using the Output USB port to charge other devices; the input port is used for charging the Tri-Fi.

You can check the balance of your SIM Card through the following steps:

• Log into your account online at www.worldsim.com
• When the 'My Account' Home Page appears, your available balance will be displayed next to your phone number.
• Alternatively dial 187 to see your balance from your handset or mobile device

Give friends, family, and colleagues your new number to use whilst you are abroad.
You can also leave a voicemail on your existing phone number giving callers your World SIM number to contact you on.

Alternatively, simply forward your calls from your existing mobile to your WorldSIM number. Please note that call diversion does normally attract a small service charge from your existing service provider. You should check this with them. However it should still work out at a lower cost than receiving a call on your normal mobile number while abroad.

You can avoid roaming charges by using a virtual number, find out more here: https://www.worldsim.com/virtual-phone-number

• We do charge for calls to Customer Services. Calls are billed as dialled. For Global setting (call back) - it will be charged as a call to the UK from your location.For Call through calls, it will be billed as the cost of calling locally to that country i.e.: Setting: UK Profile Call cost: 7p
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• Registering your SIM card provides a free credit of £2/$3 as a bonus. Registering your SIM will also give you y access to send help tickets to the Customer Service Department. If your SIM is not registered you will not be able to top up.

  Registering gives you access to your online account so you can see itemised billing, set automatic top ups and manage your virtual numbers.

  You can also contact customer services via the Contact Us form - Submit Enquiry Form

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• Please note that SMS service is no longer supported in Nigeria due to network issues in Nigeria.
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You have an old SIM card, please note that EU profile no longer works, and for EU countries, customers now have to select the Special profile.
Once you have arrived at your destiation, please switch on your handset, and then search on the SIM Toolkit for the SIM location, connect to the correct profile, once done, then try registering to the correct network provider, once done, the network provider should show up on your mobile screen.

Please dial 133 to confirm that your SIM card is connected successfully.  
You can upgrade your SIM buy adding a new one to the basket here https://www.worldsim.com/international-sim-card/ once you receive it call customer services to transfer all your credit to your new SIM.

The new SIM has no profile selection as its all automatic and the rates are lower.

Customer Service is available 24*7 at your service to serve your queries.

3 methods to reach customer service:
Via Website 24*7 online chat systems
Via telephone: UK: +44 (0) 20 8819 2557 USA: +1 3233751117 Canada: +1 6478467974 Australia: +6 1283104005 South Africa: +27105006962

From your WorldSIM: Dial 154
Contact us on live chat (bottom right hand corner of the website) 24 hours a day

Yes, it is.
You would be charged as if calling a standard UK Mobile Number and the rates would differ depending on the country you are in.

For complaints, you can write your complaint to [email protected].
Please allow 2 business days to get a response for your complaint.

Peace of Mind Returns
If you change your mind about your purchase, you can return it to us hassle free within 14 days as long as the packaging in unopened and the product has not been used.  In order to return an unwanted product please contact us using the contact form at the bottom of our contact us page, before you send the product back you must receive a return order number from us and the correct address to send it to. Tell us the reason you are returning the item, your order number and the product you wish to return. The return postage will be your own responsibility, we recommended sending the goods back with tracked or signed for postage as we will not be held responsible if it is lost in the post.  As long as the item you are returning is in the same condition that we sent it to you, we will issue you a full refund, minus any postage costs.

Returning Faulty Goods
In the case of receiving faulty products, we are happy to issue you a refund or an exchange.  Shopping online with WorldSIM gives you the same consumer rights under the Sale of Goods Act as you have when buying in a store.  Initially you will have to pay for the postage return and once we have deemed the product as faulty after testing it, we will either exchange or refund you the cost of the product, the initial delivery charge and the return postage.   PLEASE NOTE: We will only refund the lowest possible tracked postage cost, if you choose to return the product using a one day delivery we will only refund you the cost of standard tracked postage.  You must take reasonable care to ensure products are not lost or damaged in the meantime or in transit.

In order to return a faulty item please contact us first, using the contact form at the bottom of our contact us page, tell us the reason you are returning the item, your order number and the product you wish to return.  We will then five you an order returns number and tell you where to send the goods to be returned.  All our products are covered with a 6 months warranty.

All WorldSIM customers with active sim cards will be charged an MRC (monthly recurring charge) of £1 per month.
The MRC will normally be debited from your credit balance between the 5th and 19th of every month. 
The MRC charge applies to all sims that have been active since first use.
A sim is deemed to be active from the first day it is used to make or receive calls or send or receive SMS messages or use of any data services.
This charge will not be prorated.
Sims that have not been activated will not be charged.
MRC charges will pause when you have a zero balance to prevent a negative balance from occurring. When your balance reaches zero, all sim services will cease until you top up or recharge your sim.

To view Delivery Charges, please go to our delivery charges page.
Any additional charges for customs clearance must be paid by the customer. We have no control over these charges and can't predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from WorldSIM.com, you're considered the importer of goods and must comply with all laws and regulations of the country in which you're receiving the goods.

Customs offices in some countries require the importer of goods to provide a particular form of identification before releasing a parcel. As the importer of goods, you may be required to provide the recipient's identification number such as a Unique Identification Number, CPF, or Tax ID.

Auto top up is a unique feature for keeping your balance positive while roaming, where the options for internet surfing is limited.
It triggers once your balance reaches a certain limit that you have set and tops up with the specified amount which you have set, using the card details that you have set up with the system.
Please note that every top up is securely verified before proceeding.

You can activate Auto Top Up while topping up/recharging your SIM card.
Just select Yes, from the drop down of the Auto top up, set the amount and the trigger value.

To Disable your auto top up, you can log into your account, click on your Mobile number and disable your Auto top up.

Alternatively, you can contact Customer Service, provide your WorldSIM mobile number and request them to disable your Auto top up.

Yes, there is a charge for £0.01 for setting up your Auto top up. Onetime charge only.